At Loto Mehndi we respect your privacy and are committed to protecting your personal data. This notice details how we collect, use, and protect the information you provide to us.

1. What information do we collect?

We collect personal information that you voluntarily provide to us in the following ways:

• Contact Form: Name, email address, phone number, and details about your event (date, location) when you request a quote or information.

• Online Shop: Name, shipping address, billing address, email, and phone number when making a purchase.

• Cookies and Technical Data: We use essential cookies for the site’s operation, such as keeping items in your shopping cart. We may also use cookies to analyze site traffic anonymously.

2. What do we use your information for?

The data we collect is used for the following necessary purposes:

• To provide the services and products you request.

• To respond to your quotes, questions, and comments submitted through the contact form.

• To process, ship, and invoice orders placed in our online store.

• To maintain communication regarding the status of your orders or contracted services.

• Refund and Return Management: To use your contact and order details (such as your email and order number) to process and communicate with you about any refund, return, or product exchange requests, in accordance with our store policies.

• To improve the functionality and user experience on our website.

3. Who do we share your information with?

We will not sell or rent your personal information to third parties. We only share your data when strictly necessary to operate our service, for example, with:

• Payment Gateways: To process your payments securely (We do not store your credit card details).

• Shipping Services: To deliver the products you purchased to your address.

4. Security of Your Data

We take reasonable measures to protect the information you provide to us and to prevent unauthorized access.

5. Your Rights Over Your Personal Data

You have the right to know what personal data we hold about you, what we use it for, and the conditions of its use (Access). Likewise, it is your right to request the correction of your personal information if it is outdated or inaccurate (Rectification); that we delete it from our records (Cancellation); or to object to the use of your data for specific purposes (Opposition).

To exercise these rights, please contact us via our support email: hola@lotomehndi.com

6. Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time. Any changes will be posted on this same page.